Finding a Product

Click on one of the 'Shop By' categories using the navigation menu on the left.

Select 'Category' to browse through the available categories.
Select 'Manufacturer to browse by Manufacturer.
Select 'Product Search' to enter a search term such as model, description or product type.
Select 'Printer' to browse products for a particular printer.

Adding a product to your basket

Your shopping basket displayed on the top-right of the page will update when the 'Buy' or 'Add to Basket' button adjacent to the product is clicked. The quantity will be increased by 1 when the 'Buy' or 'Add to Basket' is clicked, alternatively click 'View Basket' to show the shopping basket and modify the quantity directly.

Shopping Basket

Once you have added products to your basket, click 'View Basket' on the top-right of the page to display the contents of your basket in detail. Modify quantities or remove products and click 'Update Basket' to update your basket and reflect the changes on the page.

Select the appropriate delivery option and click 'Go to Checkout'. If your order is £100 or above excluding VAT the only delivery option available will be Free next-day.

If you are not logged in when 'Go to Checkout' is clicked you will be presented with the login page. Enter your User Name and Password and you wll be redirected to the checkout page. If you do not have a User Name you will need to register as a new customer.

Checkout

To finalise your order, the checkout system requires you to complete 4 steps.
Step 1.
Select your method of payment
Step 2.
Enter the invoice address. If paying by Credit/Debit card this must be the same address as your credit card statement.
Click 'Use default Invoice Address' to automatically fill the invoice address with the address specified during registration.
Step 3. Enter the delivery address.
Click 'Use default Invoice Address' to automatically fill the delivery address with the address specified during registration.
Step 4.
Confirm you order is correct and click 'Complete Order' to finialise your order.

On completion of your order a confirmation email will be sent to you with details of your order. The order will then be processed in accordance with the payment and shipping options selected.

Order cut-off

The cut-off time for orders is 5:00pm Monday - Friday. Orders placed on weekends or bank holidays will be processed the next working day.

Delivery charges

Orders £100.00 or over excluding VAT
Your order will be shipped on a next-day basis free of charge.

Orders under £100.00 excluding VAT
3 - 5 day delivery is £3.50
next-day delivery is £7.50.

If your order is less than £20.00 an additional supplement will be incurred.

An additional delivery charge will be incurred for Northern Ireland and offshore islands (Shetland, Isle of Man).

Orders outside the UK

We currently only deliver within the UK mainland, Northern Ireland, Channel Island, Shetland and the Isle of Man.

Delivery times

Delivery times are between 7:00am and 6:00pm. We are unable to specify an exact time for deliveries. The delivery driver will require a signature for all parcels. If you are unable to accept delivery, your order may be left with a neighbour if they are willing to sign for it.

Login

At the login page enter your User Name and Password and click 'Log In'

If you have not previously registered, you will need to register before an order can be placed.

Registration

Select the relevant customer type on the login page and click 'Register'

The registration wizard will take you through the steps required to register. Registering as a 'Business User' will include an extra step where your business details are required.

Once registration is complete an email confirmation with details of your User Name and Password will be sent to the email address specified during registration. You are now automatically logged in and ready to place an order.

Lost Password

If you have forgotten your password, use the lost password wizard to re-issue a new password. You will be required to answer the security question as requested during registration. On completion of the lost password wizard, a new password will be issued via email.

When you have received the email with details of your new password, log in with your User Name and the new password. You password can be modified using 'My Account'

Returns - faulty

Please use the contact page to inform us of any products you wish to return. Once an RMA number has been issued, the goods may be returned to us.

Returns - non faulty

Incorrectly ordered items will only be accepted for a refund if the goods are within 30 days of delivery, are un-opened and in a resaleable condition.

We reserve the right to charge a minimum restocking fee of £15 or 30% of the item’s selling price for incorrectly ordered products (as stated in our terms & conditions).

Please use the contact page to inform us of any products you wish to return. Once an RMA number has been issued, the goods may be returned to us.

Discrepancies / despatch errors

In the unlikely event that you receive an order that is not as expected or have not received your order please advise us so that we may rectify any issues as soon as possible.

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Under no circumstances will any product be accepted as a return without an RMA number. Any product returned without a valid RMA number will be available for collection for 1 month only, after this period the products will be disposed of.

Product Search

Use the product search page to search over 20,000 products.

Enter a search term (e.g. 'Blue A4 Paper')in the search textbox on the top-right of every page or directly in to the search textbox on the product search page.

If you are unable to find what you are looking for we still may be able to help you. We have access to a wide range of suppliers in the office supplies/stationery sector and I.T. related industries and are happy to source non stock items for our customers.

Let us know your requirements via our contact page and we will try our best to assist.

All Schools, Collegeges, Universities and Government Institutions are automatically eligible for a 30-day credit account.

To order, simply fax your official purchase order to 08707 517435. Please ensure that the purchase order includes a contact name and telephone number.

To bring you the best prices we compare our prices against our competitors on a regular basis. If we find a lower price we lower ours where we can.

Even though we are doing everything we can, it is possible we may have missed something, let us know.

We can only price match on products that satisfy the following conditions:-
- The product is identical and the offer includes delivery.
- Is in stock and available for next-day delivery
- We are able to verify the offer.

Please complete the Price Match form and we will do our utmost to get back to you with a better price.

Overview

3D Secure is a new technical standard developed by Visa and Mastercard to aid in securing transactions over the Internet. Verified By Visa & Mastercard Securecode use the same technology to help protect your card against unauthorised use when you shop online. They're like the online version of chip & pin.

Verified By Visa and MasterCard SecureCode enable the card holder and card issuer to authenticate each other by exchanging digital certificates before proceeding with an online transaction, assuring the Cardholder that he is dealing with a legitimate merchant and providing the merchant with proof of participation of the real Cardholder. This gives both parties the confidence to proceed and creates a digitally signed record of the transaction that can be verified afterwards.

How does it work?

When shopping online with retailers who have joined the scheme, you will be asked to enter your password at the checkout. Your card details will be recognised and the personal greeting you have previously set will appear on the screen. You will be asked for your password, once you've entered it your payment will go through as normal.

You will use the same password each time you purchase online at participating stores.

If you have already registered

Simply type in your password at the checkout and proceed as usual.

If you haven't already registered

At the checkout you will be given the opportunity to register and set up a password. During registration you will communicate directly with your card issuer via a secure link (we won't be able to see the information you enter). You can also register via your bank. You need only register once to create your password and once registered your password can be used with all retailers participating in the scheme.

If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order.

More Information

These external links will open in a new window.

MasterCard SecureCode
Verified by VISA