Our website and terms and conditions are designed for business to business transactions. We are happy to accept orders from individuals who would like to take advantage of our low prices but please read our terms and conditions before purchasing.
We are a company who pride ourselves on sourcing quality products and providing great customer service while offering some of the most competitive pricing you may find. We are happy to resolve any issues but we do not refund carriage charges for the return of unwanted goods, non-faulty or goods ordered in error.
Dynamic Computer Services
1 Queens Place
Leeds LS27 8HG
The Buyer / Customer:
The purchaser of products or services from Dynamic Computer Services.
The Company offers Return To Base Warranty on all new products in accordance with the manufacturers warranty.
Should any products carry a manufacturers extended warranty period
it is the sole responsibility of the buyer to liaise directly with
the manufacturer of the product for full details of the warranty
agreement should it be found to be faulty.
All products advertised are subject to availability.
The Company give no assurance as to the mutual compatibility of
components sold on any single invoice.
Sending details via this website is an "offer to buy",
"all" details are verified and vetted as correct before
we accept them as an "order". An email copy of some "offer
to buy" details are sent to us, this is not a receipt of payment
nor order confirmation/acknowledgment merely a copy of the customer
All prices published by the Company are subject to VAT @ 20%.
E & OE. Prices are subject to change without prior notice at
the discretion of the Company.
In the case of agreed credit account sales, payment is due in full
on the terms of credit agreed which shall be due no later than the
agreed duration of credit from the date of invoice (usually 30 days).
Any failure to pay shall entitle the Company at its option to treat
the agreed credit account contract as repudiated by the buyer or
to delay the delivery of any outstanding goods until paid (in addition
to any other remedy). In the event of the purchasers invoices remaining
unpaid for a period of not less than 31 days from the date of invoice
DCS shall be entitled to charge interest and compensation in accordance
with The Late Payment of Commercial Debts (Interest) Act 1998 as
amended and supplemented by the Late Payment of Commercial Debts
Regulations 2002. In addition, should DCS incur legal fees, court
fees or expenses in the collection of outstanding invoices, the
said legal fees and expenses shall be payable by the purchaser..
The Company reserve the right to alter the agreed status &
payment terms of any buyers account without agreement from or notice
to the buyer and to demand payment in full at any time.
The Company remains the owner of all goods shipped to the buyer
until the Company has been paid in full
If any payment due under these conditions is overdue in full or
in part the Company may, without prejudice to any of its other rights,
recover and / or resell all the goods or any part of them and may
enter the buyers premises by it's servants or agents to recover
the goods and the buyer shall be liable for all the Company's costs
of so doing.
If any act or proceedings shall be commenced in which the buyers
solvency is concerned, all monies under any transaction covered
by these Conditions shall become immediately due and payable.
The Company reserves the right to decline service to any company
Carriage fees are not included in any published prices. Prices
are updated periodically and are subject to change without notice.
Carriage charges apply to Great britain mainland only. Extra charges
will be levied to residents of Northern Ireland, The Republic of
Ireland, the Shetland Isles, The Isle of Man and all other offshore
regions of the UK not mentioned herein. We aim to delivery (but unable to guarantee) 'Next Day' orders on the next working day.
Bulkier items may also require additional delivery time.
The Company does not accept responsibility for the loss of any
software or data stored on any system or storage media handed to
the company for inspection, repair, upgrade or other.
The Company does not accept responsibility for any failures to
the buyers components within its possession , unless these have
been damaged by the Company.
The Company reserves the right to levy charges for any of the following
i) Inspection of any piece of computer equipment and installation
/ replacement of either software or hardware.
ii) Use of credit / debit cards or rapid cheque clearance facilities.
iii) Diagnosis and testing of any problems encountered with any
piece of goods or software.
iv) Recovery of any hardware or software problems and backup of
any data when requested by the customer.
The Company accepts the responsibility of incorrectly dispatched
goods (i.e goods not matching the specification displayed on the
accompanying invoice) if notified to, and agreed by, the Company
within 7 working days of receipt. The Company agrees to pay the
return postage and dispatch charges of the correct goods. The Company
does not accept any consequential loss to the customer during this
period and offers no compensation for such.
The Company cannot accept any returned goods found to fall into
one or more of the following categories:
i) The goods are in some way physically damaged by the buyer.
ii) The warranty label is found to have been tampered with / torn.
iii) The goods are found not to have been sold to the customer
by the Company.
iv) The goods are outside the manufacturers month warranty limit.
v) The goods do not have a corresponding RMA number displayed clearly
on the item(s). An RMA number must be obtained before any item is
sent back to the Company. The procedure for obtaining an RMA number
can be found here.
Goods received by the buyer that are found to be physically damaged
by the courier must be reported to the Company immediately. The
maximum time allowed to report physical damage is 72 hours. After
72 hours, any claims of physical damage will not be accepted for
refund or replacement.
Upon return of goods found to be faulty, the Company offers the
following service: To return a working replacement of equal or better
specification to the customer within 30 days from the commencement
of the contract. If, after 30 days, a replacement can not be sent
for whatever reason, a full refund will be given if requested at
the current market value of the item. If this is not ascertainable,
then a refund will be given for the value of the nearest equivalent
Cancelled Orders or Non-faulty items returned to our premises complete with packaging,
within 7 working days of purchase may
obtain a refund - Company purchases are subject to a re-stocking
fee of 30%. Goods must be sellable as new in order to qualify for a
refund. Outside of 7 working days, non faulty items will not be
refunded under any circumstances.
Carriage charges are non refundable unless goods are faulty or incorrectly despatched.
Goods ordered in error must be unopened 'as new' to qualify for refund. Item(s) must be re-packaged in original outer packaging or other packaging capable of protecting item(s) during transit.
RMA number must be placed on outer packaging [Damaged or defaced original packaging cannot be credited].
Goods will only be accepted with a Valid RMA number. Unauthorised goods will be refused. Refused goods will be disposed of if not collected within 30 days.
RMA numbers carry a 14 day expiry date. The RMA number is void after this date. Credit will not be issued against an RMA number once void.
Return carriage is payable by Customer. It is the responsibility of
the customer to ensure that all returned items are properly packaged,
damaged goods will not be accepted, goods must be properly restrained
to prevent damage by movement against themselves or the packaging.
Returning goods in the packaging as received may not be sufficient,
because they survived one trip doesn't mean it will be OK a second
Faulty items returned within 30 days will be refunded or exchanged
for an identical product or nearest equivalent product. Over 30
days from the date of purchase, faulty items will have to be returned
to our suppliers which will take a further 30 days. If, after 30
days, a replacement can not be obtained for whatever reason, a full
refund will be given if requested at the current market value of
the item. If this is not ascertainable, then a refund will be given
for the value of the nearest equivalent item.
Except as may be implied by law where the buyer is dealing as a
consumer, in event of any breach of these Conditions by the Company
the remedies of the buyer shall be limited to damages which shall
in no circumstances exceed the price of the goods and the Company
shall under no circumstances be liable for any indirect, incidental
or consequential damages.
Promotional codes may only be redeemed at the time the order is placed online; cannot be applied to orders already placed; may only be used once per customer; may not apply towards already discounted products/services; valid for a limited time only and expire on the date as specified in the offer; carry no cash value. Promotional carriage discounts only valid for mainland UK.